We aim to process all orders within 1 business day. However, we kindly ask for up to 3 business days to process all orders for shipment.

Note: Orders will not be processed during non-business hours, including holidays and weekends.

Order confirmations are automatically sent once the order is received. Please check your junk and spam folders, and if found, move it to your inbox.

If you do not receive anything shortly after your order has been placed, please email us at support@ecoblvd.com for further assistance.

Once your order has shipped, you will receive an email confirmation with a tracking number and link. Please check your junk and spam folder. If you still cannot locate the tracking information, please contact us at support@ecoblvd.com for further assistance.

Should you need to cancel an order after it has been placed, please contact us, and we will make every effort to accommodate you. However, due to our fast fulfillment process, we cannot guarantee that we can cancel an order once submitted. All orders are eligible for a full refund within 14 days of delivery.

Accidents happen, and we want to make sure you have the case you need and are 100% satisfied with it. Exchanges and returns are available within 14 days of the delivery date.

For the most up-to-date information on sales and promotions, we encourage you to sign up for our newsletter. You might even get a surprise reward for signing up 😉

If a product listing shows "Coming Soon," we're working hard to make it available as soon as possible. If you want an updated release date, you can email us at support@ecoblvd.com or check back within a few days to see if we have received stock of this item.

If a product shows "Out of Stock", it is likely to return within 1-2 weeks. Send us an email, and we'll inform you as soon as this item becomes available.

Unfortunately, discount codes cannot be applied once an order is submitted.

We are sorry to hear that the product(s) you want is out of stock. However, if you just can't wait and would like to know the earliest availability of the product, you have a few options:

Sign up for our newsletter to get the latest updates.

Alternatively, you can reach out to support@ecoblvd.com for more information.

Sequoia and Laguna are made from our proprietary corn-based plastic InnoMaize™, a composite of cornstarch, corn sugar, and plant fibers.

Mojave cases are made of our bamboo-based plastic CornBo™, which combines bamboo shoots, leaves, and stalks with cornstarch and corn sugar.

We design all our cases with raised bezel edges, raised camera rings, and non-slip grips to ensure that your phone gets edge-to-edge protection against accidental drops, bumps, or damage to the screen and camera. Our Sequoia and Laguna cases are drop-tested up to 6 ft. While the Mojave case is drop-tested up to 15 ft.

Our cases are soft to the touch and flexible while maintaining excellent levels of protection. The speckles in the material are grains of plant fiber, corn, or bamboo, which, along with adding strength, also add texture and style to the case. Each case is as unique as you are!

Yes, all EcoBlvd cases support wireless charging. However, our cases are not MagSafe compatible at this time.

Hand wash only with warm water and soap. While cleaning, please be gentle.

Laguna (clear cases) and custom printed cases should not be cleaned with cleaning agents or alcohol.

EcoBlvd cases are designed to last the lifespan of your phone, depending on usage. Our cases will not disintegrate but are compostable. The cases will only break down in high humidity conditions, such as in a composter or when planted in soil. Long exposure to extreme heat conditions can alter the appearance of the case due to its organic composition. You can rest assured knowing your phone will stay safe with everyday wear and tear.

You can either dispose of your case at home using composting or at an industrial composting facility or ship it back to us using the included free shipping label as part of our Roundabout Recycling Program. Upon returning it to us, you will receive a 25% discount on your new case and compost your old one to be repurposed! Please contact us if you would like to return it.

Under the right conditions of humidity, oxidization, and nutrients, your case will break down when placed in the dirt. While it may not be the fastest process, it can take up to a few weeks to a few months to fully compost.

We will replace your phone case if anything happens within 90 days of purchase!

Rather than causing more waste by asking you to ship back to us, if there is a problem with the case, we will replace it and send you a new one at no cost! We encourage you to take the damaged case to a composting facility or compost it at home!

Click HERE to search for composting facilities near you! 

Feel free to send us some photos of what happened so we can improve our products further!

NOTE: After 14 days, no refunds will be given; this is a replacement-only warranty. If the original item is not available, we will replace it with one of equal or lesser value.

Any company selling products in California must comply with California's Proposition 65 law.

In California, the Office of Environmental Health Hazard Assessment ("OEHHA") maintains a database of over 800 natural and synthetic chemicals that are known to pose health risks. In accordance with Proposition 65, businesses selling products within the state are required to warn potential consumers when a product contains any listed chemical in an amount that exceeds certain limits.

Prop 65 is not a product safety law but a law that protects consumers' right to know about their exposure to different chemicals. The warnings are among the world's most stringent and often far more strict than federal standards.

There is a wide range of Prop 65 warnings throughout California - in restaurants, grocery stores, hotels, schools, hospitals, and on a wide variety of consumer products. Prop 65 warnings must also be provided on websites or in catalogs for all products sold by internet and mail order retailers.

The warning is because LifeVine cables and PowerPlant chargers contain recycled plastic parts.

Click here for more information on Proposition 65.

Returns are available for only 14 days from the date of delivery. Please notify us as soon as possible if you need to return your item(s) for any reason within the 14 day period.

In the event you are unhappy with your purchase or ordered an item in error, please contact us within 14 days of delivery for a refund or exchange.

Customized products returned for any reason other than EcoBlvd error/defect are subject to a 50% restocking fee. Please double-check your customizations before submitting your order to minimize receiving an undesired design(s).

Once we receive your return, we’ll issue you a full refund within 3 to 5 business days.

For exchanges, once the item is received, please allow 1 busines day for the replacement to ship out.

A refund can only be issued once we receive the returned product. Please allow 3 to 5 business days from the day we receive the return for the refund to be processed.

Note: Once we issue a refund there may be a delay for it to post to your acount based on your banks policy. If there are any problems with the refund after we issue it, please contact your bank for additional information.

Items Accepted for Roundabout Recycling Program include:

- Plastic Phone/Tablet Cases*

- EcoBlvd Compostable Phone Cases

- Charging Cables*

- Wall Chargers*

- Car Chargers*

*Note: Any and all brands of these products are accepted for the program - not just EcoBlvd!

As part of our commitment to reducing waste, we are happy to recycle or compost plastic cases, cables, and chargers from other brands.

Plastic cases will be properly recycled or disposed of through our use of TerraCycle's Zero Waste Box program, while other materials will be broken down for reuse. Zero Waste Boxes make it possible to recycle materials that are often not accepted through local curbside recycling services.

For more information on TerraCycle and the Zero Waste Box program, click HERE.

All electronic waste received - including EcoBlvd chargers and charging cables - is recycled by HomeBoy Industries to ensure that old electronics, gadgets, and equipment are disposed of properly and recycled in the most eco-conscious way. A certified B Corporation and a Responsible Recycling certified company, HomeBoy Industries provides employment and training to individuals suffering from barriers to employment.

To learn more about HomeBoy Industries and E-Waste Recycling click HERE.

The included label will allow for up to 1LB, but you are welcome to send more at your own expense and we will be happy to recycle it.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Please note that depending on your country, you may be subject to import taxes, customs duties, and other related fees. These charges are determined and imposed by the Customs office of your country or destination. It is important to understand that these costs are not covered in the cost of your order.

To obtain specific details regarding the charges applicable to your shipment, we recommend reaching out directly to your local Customs office. They will provide you with accurate and up-to-date information related to import taxes and duties.

For further assistance or any further questions you may have about international shipping, please don't hesitate to contact us.

All orders are shipped from our fulfillment and shipping partner based in Los Angeles, California.

At EcoBlvd, we encourage all our valued customers to make use of our free domestic ground shipping option, not only to save costs but also to minimize the environmental impact of expedited shipping. However, we understand that sometimes you may need your order delivered more urgently. In such cases, we offer a rush delivery option for your convenience.

The rates for expedited shipping are calculated at the checkout stage, taking into account your shipping address. This ensures that you receive accurate and competitive pricing based on your location.

For international orders, please be aware that international shipping rates and any applicable duties or taxes will apply. The exact cost will vary depending on the destination, and it will be calculated and displayed at the checkout.

As part of our commitment to sustainability, we kindly request that you consider offsetting the carbon emissions generated from shipping your order. You can easily do this by selecting either ShopPay or EcoCart at the checkout, contributing to our collective efforts to create a greener future.

Absolutely! We're thrilled to announce that we now offer international shipping to various countries worldwide. Whether you're in Europe, Asia, Australia, or beyond, you can enjoy our products.

Please note that when shipping internationally, orders may be subject to customs fees and import taxes imposed by the destination country. These charges are the responsibility of the buyer. We recommend contacting your local Customs office for specific details regarding potential fees that may apply to your shipment.

If you have any further questions or need assistance with international shipping, please don't hesitate to reach out.

At EcoBlvd, we strive to get your orders to you as swiftly as possible. All orders are shipped from Los Angeles, CA. The duration of shipping varies based on the shipping address and proximity.

Once your order is shipped, you can typically expect delivery within 3 to 7 business days for domestic shipments. For international orders, please allow a timeframe of 5 to 14 business days for delivery.

Please note that these timeframes are estimates and may vary depending on factors such as customs clearance processes and unforeseen delays beyond our control.

If you have any specific questions or concerns about the shipping timeframe for your order, please don't hesitate to contact us.

Yes, it's important to note that you may be subject to customs fees, import taxes, and related charges when shipping products to your country. These fees are determined and imposed by the Customs office of your destination country. Please be aware that these costs are not covered your order or payment made to EcoBlvd.

To get specific information about the charges that may apply to your shipment, we recommend reaching out directly to your local Customs office. They will provide you with accurate and up-to-date details regarding import taxes and duties.

If you have any further questions or need assistance, please feel free to contact us.

Once your order has shipped, you will receive an email confirmation with a tracking number and link. Please check your junk and spam folder. If you still cannot locate the tracking information, please contact us at support@ecoblvd.com for further assistance.

All Laguna, Sequoia, and Mojave cases are covered by a 90-day warranty.

LifeVine charging cables and PowerPlant chargers are covered by a 1-year warranty.

The warranty covers all defects within this timeframe.

All orders are also eligible for a 14-day return or exchange. Please contact us at support@ecoblvd.com if there is any issue or if you are unsatisfied.

Every single product at EcoBlvd has a dedication to "Be Part of the Solution. Not the Pollution". 

Our goal is to resolve all warranties without causing more waste by having customers send back defective or damaged products. If there is a problem with the product, we will replace it and send you a new one at no cost!

Contact support@ecoblvd.com and feel free to send us some photos of what happened so we can improve our products further!

Note: In some instances, we may require the product to be sent back; if so, we will provide a free shipping label.

We will replace your phone case if anything happens within 90 days of purchase!

Rather than causing more waste, having customers ship back damaged or used cases; if there is a problem with the case, we will replace it and send you a new one at no cost! We encourage you to take the damaged case to a composting facility or compost it at home!

Click HERE to search for composting facilities near you! 

Feel free to send us some photos of what happened so we can improve our products further!

Note: After 14 days, no refunds will be given; this is a replacement-only warranty. If the original item is not available, we will replace it with one of equal or lesser value. 

Unfortunately, EcoBlvd’s warranty only extends to the case and not the phone itself. We recommend purchasing an insurance plan through your carrier or through a third party to ensure that you can have your phone repaired or replaced. Additionally, we reccomend pairing our case with a screen protector for maximum protection.

If the original product for the warranty is unavailable, we can substitute a product of equal or lesser value.

In order to process a warranty claim, we must verify the purchase details. If you do not have your order details or receipt, please ask the person who purchased the item to contact us.